Fair Dealing

At Allianz Insurance Singapore, we are committed to providing the best for our customers. All interactions are conducted in accordance with the principles of fair dealing, to ensure that honesty, transparency and integrity is always at the forefront of our service.

Should you require additional assistance, please reach our customer service representatives via hotline (6222 1919) or email and we will get back to you with a response in 3 business days upon receiving your request.

Our team may reach out to you should additional information be required and will seek to provide a resolution within 21 business days from the date of feedback submission. If more time is required, we will reach out with an expected completion timeline.

If you  find that your concerns have not been adequately addressed, you may redirect them to the Financial Industry Disputes Resolution Centre Ltd (FIDReC), an independent organisation that provides alternative resolutions for disputes with financial institutions. You can find out more at  https://www.fidrec.com.sg/